Frequently Asked Questions

Quick answers about shopping, sizing, shipping, and returns at Queen of Suburbia.

Finding the right fit in handmade lingerie starts with understanding that every body is unique. Measurements are the foundation of a well-fitting garment, and taking them carefully at home is simpler than it might seem. Using a soft measuring tape, you can record your bust, underbust, waist, and hip measurements while wearing a non-padded bra for the most accurate results. These numbers help guide you toward the size that will offer both comfort and support. Because handmade pieces are crafted with attention to detail, the fit can differ slightly from mass-produced lingerie. Reviewing the sizing guide available on the site will give you a clearer sense of which size to choose for your first order.

Caring for delicate lingerie ensures that your handmade pieces remain beautiful and supportive for many wears to come. Most garments benefit from being washed by hand in cool water with a gentle detergent, then laid flat to dry away from direct heat. Avoiding the dryer and harsh chemicals helps preserve the elasticity of the fabric and the integrity of any lace or trim. Even sturdy materials like cotton and nylon blends last longer when treated with care. Following these simple steps keeps the fit consistent and the colors vibrant. Taking a few extra moments during washing and drying is a small investment in the longevity of your handmade wardrobe.

Shipping and delivery are handled with the same care that goes into crafting each garment. Orders are processed in the order they are received, and production times can vary depending on the current queue and the complexity of the pieces selected. Once an item is ready, it is shipped using a secure service that provides tracking information. International customers should be aware that customs fees and import duties may apply upon delivery, as these charges are determined by the destination country. Packaging is discreet to protect your privacy, and every effort is made to ensure that your order arrives safely and in perfect condition.

For those seeking something truly one-of-a-kind, custom orders offer the opportunity to collaborate on a design that reflects your personal style. Whether you have a specific fabric in mind, need adjustments to an existing style, or want to create something entirely new, the process begins with a conversation about your vision. Custom pieces are made to your exact measurements, ensuring a fit that feels personally tailored. The timeline for a custom order may differ from ready-to-ship items, as each piece is constructed from scratch with careful attention. This option is ideal for anyone who values individuality and the art of handmade craftsmanship.