Returns and Exchanges

If you change your mind about a product we can accept returns for store credit, minus the shipping cost. Email is at hello [at] queenofsuburbia.com to get started. Due to the nature of the item, all panties are final sale.

QUEEN OF SUBURBIA BESPOKE

Queen of Suburbia Bespoke items are tailor-made to each client from size and fit, to style, colour, and fabric. Due to the customization of these garments they cannot be returned or exchanged.  If you are not satisfied with the garments, alterations and minor changes to the design can be made.

ALTERATIONS / EXCHANGES / REMAKES 

We love to make each and every customer happy with our products. If anything is unsatisfactory we offer exchanges or a free alterations/remakes on all made-to-order items. We must be notified of this within 3 days of receipt. 

1. To redeem this, contact hello[@]queenofsuburbia.com with your order number, name, and item you'd like to exchange or have remade.

2. Garments must be returned in unwashed, original condition with tags attached within 14 days of receipt. 

3. Return shipping charges will be determined case by case.

PROCESSING

Each piece of Queen of Suburbia Lingerie is handmade to order in Ontario, Canada. Please allow 4-6 weeks for fulfillment depending on our queue. Current timeframe updates are available upon request. Depending on the time of the year, rush ordering is oftentimes available. Please email hello[@]queenofsuburbia.com with the date you need your order by to make arrangements.